Privacy Policy

Effective Date: April 7, 2025

Welcome to Cosmic Animations (https://www.cosmicanimations.com). We are committed to safeguarding the privacy of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws.

1. Who We Are

Cosmic Animations is a creative video animation agency based in Perth, Australia. We specialize in crafting custom animations and visual content tailored to our clients’ branding and storytelling needs.

2. Information We Collect

We may collect the following types of information:

Personal Information: Full name, email address, phone number, business name, and location when you contact us, request a quote, or subscribe to our services.
Technical Information: IP address, browser type, device information, and interaction data collected via cookies, analytics tools, and tracking technologies.
Transactional Information: Records of communication, project details, payment data (excluding credit card numbers), and billing history.

3. How We Use Your Information

We use your personal data to:

Deliver and manage our video animation services.
Communicate with you regarding inquiries, projects, and support requests.
Improve our website, marketing efforts, and overall customer experience.
Send important updates, promotional offers, and service announcements (opt-out available).
Comply with legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

Your explicit consent (e.g., when subscribing to newsletters).
The necessity of processing for the performance of a contract.
Our legitimate business interests, such as improving our services and securing our platform.
Compliance with legal obligations.

5. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties under strict confidentiality, including:

Service providers for hosting, analytics, payment processing, and CRM.
Legal and regulatory bodies, if required by law or to protect our legal interests.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once no longer needed, your data is securely deleted or anonymized.

7. Data Security

We implement robust security measures—including SSL encryption, firewalls, and access controls—to prevent unauthorized access, loss, or misuse of your personal information.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and tailor our marketing. You can control or disable cookies through your browser settings.

9. Your Data Rights

You have the right to:

Access and receive a copy of your personal data.
Correct inaccurate or outdated information.
Request deletion or restriction of processing.
Withdraw consent where applicable.
Lodge a complaint with a data protection authority if you believe your rights are violated.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such external platforms.

11. Children’s Privacy

Our services are intended for individuals aged 13 and above. We do not knowingly collect personal data from children without verified parental consent.

12. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Cosmic Animations
📧 Email: hello@cosmicanimations.com
📞 Phone/WhatsApp: (+61) 0412074025
📍 Address: Perth, Australia
🌐 Website: www.cosmicanimations.com